Site rules
Nobody likes rules, but I'm afraid we have just a few at North Skye Pods. These rules help us to make sure the pods are ready for every new guest to check in and help to avoid any disagreements between guests.
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Check in any time after 4pm.
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Check out any time up to 10am.
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Quiet hours are between 10pm and 8am. Using the outside decking area and having fires is allowed at any time but please keep noise to a minimum during quiet time as other guests may be sleeping.
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No Smoking in the pods. Smoking is allowed outside the pods but please close the door if smoking next to the door.
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No pets. Sorry, North Skye Pods does not take bookings with pets.
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Please do not eat or drink in the beds.
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There is a £10 fee to replace a lost key (guests are given 2 copies of the key).
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When checking out, please:
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Turn off lights and heating.
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Wash any dishes/cutlery that were used.
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Put bed sheets and towels in the round tub under the bed.
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Cancellation and refunds policy
Our cancellation and refunds policy is:
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If you cancel 30 days or more before check-in, you will receive a full refund.
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If you cancel between 7 and 30 days before check-in, you will receive a 50% refund.
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If you cancel less than 7 days before check-in, the accommodation charge is non-refundable, although applicable taxes may be refunded on a pro-rata basis.
If your original payment involved currency conversion, the amount ultimately received by you in your own currency may be higher or lower than the amount you originally paid because exchange rates change over time. Edward Nind Limited does not guarantee that a refund converted into another currency will equal the original amount in that currency. Currency conversion rates are set by our payment provider and not under the control of Edward Nind Limited.
Where a refund is due, Edward Nind Limited may, to the extent permitted by law, deduct reasonable payment, bank or currency-conversion charges that were actually incurred and cannot be recovered.
Edward Nind Limited will make all reasonable efforts to ensure that refunds are paid as quickly as possible after a guest has cancelled their reservation.
Nothing in these terms limits or excludes any legal rights that cannot lawfully be limited or excluded.
Privacy Policy
Last updated: 29 August 2026
North Skye Pods is a trading name of Edward Nind Limited, a company registered in the United Kingdom. Edward Nind Limited is the "data controller" for the personal data described in this policy — the organisation responsible for deciding how and why it is used.
You can contact us about anything in this policy at nindedward@gmail.com or by phone on 0044 (0)7438 668 659, or by post to North Skye Pods, Clachan, Portree, IV51 9HY (please note post is only received from April to October).
What information we collect
When you make a booking enquiry through our calendar, we collect: your first and last name; your email address; the pod, dates and number of guests for your stay; your answers to the bed, cot and high chair questions; and anything you choose to write in the optional "additional information" box.
We do not collect or store your card details. Payment is handled entirely by Stripe, our payment processor — when you click "Make Payment" you are taken to Stripe's own secure checkout page, and your card details go directly to Stripe. We never see or store them.
Where this information comes from
Directly from you, when you fill in the booking form.
What we use it for, and our legal basis
We use your details to create and manage your booking, take payment, send you your booking confirmation, a reminder email before check-in, and — if you cancel — a cancellation confirmation. This processing is necessary to perform the booking contract between us (UK GDPR Article 6(1)(b)).
Where a booking is cancelled, we calculate a refund percentage automatically based on how far in advance you cancelled, following the tiers set out in our cancellation policy. This calculation is automated, but a human (the property owner) always reviews it and personally carries out any actual refund in Stripe — we do not make decisions about you that are both fully automated and have a legal or similarly significant effect on you.
We keep records needed to meet our legal obligations as a UK company — in particular, keeping booking and payment records for at least 6 years after the end of the financial year they relate to, in line with standard UK tax and company record-keeping requirements (Article 6(1)(c)).
Our website host, Wix, provides us with basic, aggregate visitor analytics for the site as a whole (e.g. visitor numbers, general location, and how people use the pages). This is not used to identify or profile individual guests, and we do not use it, or any other data, for advertising or advert retargeting — we don't run any ads and don't use tools like Google Ads, Meta/Facebook Pixel or TikTok Pixel. Where we do use this basic analytics, our legal basis is our legitimate interest in understanding how our website is used (Article 6(1)(f)).
Providing your name, email and payment details is necessary for us to accept and fulfil your booking; if you do not provide them, we will not be able to process your reservation.
Who we share it with
We share the minimum information needed to take payment (your name, email, booking reference and the amount due) with Stripe, our payment processor. Stripe's own privacy policy, at stripe.com/privacy, covers how they handle it.
Our website and booking data is hosted and stored on the Wix platform, which acts as our data processor. Wix's privacy policy is at wix.com/about/privacy.
We do not sell your personal data, and we do not share it with any other business or person, for marketing purposes or otherwise.
How long we keep it
We keep your booking and payment records for as long as needed to fulfil your stay and to meet our legal record-keeping obligations — generally up to 6 years after the end of the financial year your stay falls in. After that, we delete personal data.
Your rights
Under UK GDPR you have the right to ask us for a copy of the personal data we hold about you, to ask us to correct it if it is wrong, to ask us to delete it, to object to or ask us to restrict how we use it, and to ask for a copy in a portable format. Where we are relying on our legal obligation to keep financial records, we may not be able to delete data within that retention period even if you ask us to, but we will tell you if that applies.
To exercise any of these rights, email us at nindedward@gmail.com, please include your booking number to help us find your information in our records. If you are unhappy with how we have handled your information, you also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ico.org.uk, or 0303 123 1113) — though we would appreciate the chance to sort it out directly with you before the CIO is contacted.
Changes to this policy
We may update this policy from time to time. We will update the date at the top if and when we do.